Return policy

At Capastore.pk, we want you to feel confident about every purchase. Our return policy is designed to be straightforward and customer-friendly, ensuring you have peace of mind when shopping with us.

Return Window

You have 30 days from the date of purchase to initiate a return. Items must be unused, unwashed, and in their original condition with all tags attached. This gives you plenty of time to inspect your order and decide if it's the right fit for you.

How to Start a Return

To begin the return process, contact our customer service team with your order number and details about the item you wish to return. We'll provide you with return shipping instructions and a return address. Once we receive and inspect your item, we'll process your refund within 5-7 business days.

Condition Requirements

Items must be in their original, unworn condition to qualify for a return. This includes all packaging, labels, and accessories that came with the product. If an item shows signs of wear or damage from use, we may not be able to process the return.

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part. In cases where we've made a mistake, we'll cover the return shipping cost.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately with photos of the damage. We'll arrange a replacement or full refund at no cost to you, including return shipping.

Questions?

If you have any questions about our return policy, don't hesitate to reach out to our customer service team. We're here to help make your shopping experience as smooth as possible.